FAQ
Packers are trained to expertly pack items of all value and quantity. Whether the items are an entire library, a cabinet or even fine China, they will ensure the items are packed properly by the time the movers arrive to take them.
Place your details in our system. In a short while, a representative will contact you and ask the specified service needed. Our representative will be very careful and will elect only oneprofessional service that has been personally vetted by us.
Unique Moving Solutionswill undertake any search for you. We are connected to a nationwide network of professionals who serve the moving industry. Just tell us a little about your move and we will take it from there. We will find the right service for you.
Yes, if it's a binding estimate. Make sure all estimates are in writing. The estimate must clearly state whether it is non-binding or binding estimate. Binding agreement means they're legally obligated to follow the terms of the estimate.
International shipping costs more because your goods are tracked, put through customs and insured. Although some companies does not charge a handling fee, there is an increased cost when tracking, customs and insuring packages beyond our borders.
A non-binding estimate is an estimate that can change, although these estimates should be reasonably accurate and provide you with a general idea of the moving cost. If you add items or request additional services, the mover may void the estimate or revise it. The non-binding estimate must be in writing and state that it is non-binding.
A binding estimate is an estimate that cannot change, unless, the consumer goes outside of the terms agreed in the contract. These estimates should be reasonably accurate and provide you with an accurate moving cost. Naturally, a mover will schedule an onsite visit and look at the goods for the estimate or an over the phone detailed inventory will be taken. If you add items or request additional services, the mover may void the estimate or revise it. The binding estimate must be in writing and state that it is binding.
At the time of the estimate and/or prior to the execution of the order for service . The mover must supply a copy of its written non-binding or binding estimate
At loading time at the time of pick-up the mover must supply a copy of the bill of lading/freight bill (and scale weight tickets when freight bill has been paid).
At unloading time, the mover must supply a copy of the completed bill of lading/freight bill (and scale weight tickets when freight bill has been paid).
All order communication is done via email so it's important that you continue to check your email after placing an order. Make sure email address being used is accurate and current.
The bill of lading is the contract between you and the mover. A bill of lading is a required document in order to move a freight or household shipment. The bill works as a receipt of services rendered. It is a contract between the carrier, shipper and works as a document of title. The bill of lading is a legally binding document providing the driver and carrier all details needed to process the shipment. Like any contract, it's your responsibility to read it before you sign it. Go over any discrepancies with your mover and don't sign the bill of lading until you're satisfied.
Movers are required to meet "reasonable dispatch" requirements. Estimates normally have a time spread given. Please read it carefully. Some things are beyond a mover's control like weather and may be an adequate reason for delay.
No. You may file an inconvenience or delay claim with the mover. Include receipts for lodging and food expenses for all days past the last day of the pick-up and/or delivery spread dates. The mover is not obligated to compensate the shipper, arbitration may be required.
Your tracking number won't be recognized until approximately 24 hours after your order has been placed. This is the time needed for their online tracking system to update. Try tracking your package again the following day and to your front door!
This is the basic coverage required by law and doesn't cost you anything. Under limited liability the mover is responsible for 60 cents per pound per item for an interstate move.
This type of insurance allows you to collect the amount based on the current replacement value of the itemââ¬Å¡ minus depreciation. The amount you pay depends on how much you declare your goods are worth.
This insurance costs the most and covers the actual cost of an item's full replacement or repair without any deduction for depreciation.
Yes depends on your coverage. Call your homeowner's insurance company and check the policy to see if it will cover your goods during a full service move and compare plans.
You have nine months from the date of delivery to file a claim.
You will have to seek recourse through the insurance company court or arbitration.
Yes. The mover will ask to repack boxes or cartons if they feel they have been improperly packed or if they will cause harm to the rest of the shipment. Even though the mover is still liable for any loss or damage caused during transit unless the sole cause for the loss or damage was due to an act of god. Improper packing falls under omission. Since the sole cause for the damage must be the act of the shipper any contributory damage by the mover would void the common law defense and the mover would be responsible.
D.O.T. stands for the Department Of Transportation. The Department of Transportation was established by an act of Congress on October 15, 1966. The mission of the Department is to serve the United States by ensuring a fast, safe, efficient accessible and convenient transportation system that meets our vital national interests and enhances the quality of life.
The Federal Motor Carrier Safety Administration (FMCSA) is an agency in the United States Department of Transportation that regulates the trucking industry in the United States
Companies that operate commercial vehicles transporting passengers or hauling cargo in interstate commerce must be registered with the FMCSA and must have a USDOT Number. Also, commercial intrastate hazardous materials carriers who haul types and quantities requiring a safety permit must register for a USDOT Number.
Although a US DOT number identifies carriers operating in interstate commerce while an MC number identifies a carrier who transports regulated commodities for hire in interstate commerce. Generally, items that have been changed from their natural state are regulated commodities requiring an MC number.
On the day of pickup we recommend that you are present until your furniture is completely loaded. Look at the mover's description of your furniture on the inventory sheet and ensure the mover denotes any items that are chipped, stained, dented, scratched, etc. Make certain all goods to be moved are listed on the inventory sheet.
Yes, we ship orders all over the world. All order communication will occur via email, so it's very important that your email address is current. Please make sure to double-check that all communication lines are open. Your phone number will be needed. It helps in case there is a delivery problem.
Yes, you can ship any order to your local location. You'll get an email confirmation receipt of your order and the address your things will be shipped to. If you don't get an email within 14 days, please call 1-800-359-5031 and let us know.
All orders shipped by Unique Moving Solutions are processed Monday through Saturday but are not processed or shipped on Sundays or holidays. If you still think your order is missing in action give us a call at 1-800-359-5031.
Make sure the mover gives you a specific date or spread of dates on your order for service and bill of lading. Do not allow the information regarding these spread dates to remain blank. This will delay your shipment. Make sure the order for service dates are transferred to your bill of lading unless you have made arrangements for another date spread.
- At pick-up: Be sure to receive a bill of landing (not just the inventory sheet) showing the name of the mover responsible for transporting your goods along with the mover's address telephone number and Motor Carrier number
- At delivery: You are responsible for accepting delivery of your goods from the first date to the last date of the delivery spread dates. Don't depend on dates given to you by the driver. Refer to your order for service or bill of lading?
When shipping items, the trailer of the truck will need to be reversed into a loading dock, driveway etc. The carrier then loads thegoods that are movingonto the trailer. The cargo is then delivered to the receiving destination's loading dock, driveway etc. and unloaded by the carrier. Any shipment that does not fall into these parameters may require additional fees. The carrier will charge for special requirements. Some of these charges are:
- Bulky (Large safes, pianos)
- Lift gate (Ground delivery)
- Residential (Gated communities)
- Stairs above 12 steps
- Long Carry (walk over 75 feet)
- Re-delivery
- Hazardous materials
- COD Fee
Normally the question of "are there any cheap movers" comes across our desk quite frequently. The best way to answer this is "you normally get what you pay for" Although companies boast that there price is so much better than the other competitors there is a standard tariff rate across the industry. Some carriers offer bargains depending on the load size but when the tariff is completely off by more or less than 50% of the majority it should raise a red flag.
Unfortunately we do not designate any packages as gifts.
Yes. You may be subject to import duties and taxes that are charged once a shipment reaches the destination country. The U.S. Postal Service or any other independent shipping carrier cannot be held liable for any additional charges you may incur. Additional charges for Customs clearance must be paid by you. No carrier has control over these charges. Each country has their own customs regulations that may or may not charge for certain types of merchandise or material shipped. All laws and regulations of the country in which you are receiving the goods must be followed.
This is a third party provider who connects the moving carrier with the consumer. Some brokers may handle customer service but do not in any way own trucks or make pricing decisions for the carrier.
It is normal for the driver to ask for, or expect payment of transportation charges before the truck is unloaded. If a shipment is delivered on more than one truck the mover can choose whether to collect charges for each portion of the shipment as deliveredor all at once.At delivery it is your responsibility to list the condition of your shipment. If there are missing or damaged items make an indication on the driver's copy and your copy of the inventory sheet.
Most unique orders ship via UPS. Depending on the weight or dimensions of an item it can also be shipped by motor freight. Tracking detail is available until the package is delivered. Please note that we do not offer Overnight or Second Day deliveries for international orders at this time.